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Terms and Conditions

Conditions


  • We are Active Duty Owned/Operated. Service commitments will come before business commitments.
  • All custom orders are subject to approval prior to starting the project.
  • COPYRIGHT and TRADEMARK symbols and logos will not be used unless approval is granted. (ask if symbol wanted is copyrighted)
  • We reserve the right to refuse service to anyone.
  • No orders will be constructed that are deemed as offensive, racist, or demeaning.
  • Rush orders may be accepted with additional fees.
  • Rush orders should be communicated thoroughly to insure feasibility.
  • Orders will be completed in the order received. Please plan accordingly.


Payments


  • Large orders (+$150) may be subject to a deposit.
  • Abandoned items that are not paid in full will be subject to resale after one month after notification of completion.
  • Abandoned items with deposits may not be subject to refunds.
  • Non-personalized items may be eligible for refund.
  • Personalized items (Names, dates, etc.) that can not be removed without causing damage/disfigurement to the item may not be subject to a full or partial refund.


Shipping

  • Smaller items will generally ship USPS Flat rate boxes.
  • Multiple items will be shipped in one box if able.
  • Larger items will be shipped USPS/UPS by weight.
  • Custom orders that do not fit in standard shipping will be priced after item is finished and weighed.
  • All shipped items will have insurance placed on package. (may incur extra fee)
  • Tracking numbers will be sent to customer once shipping has been started.
  • Damaged items that are insured can be refunded though the carrier.
  • Damaged items that are not insured WILL NOT be subject to a full refund


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DCW has relocated and is currently in the process of updating our site and shop. Please bare with us and feel free to browse the photos and store.